Customer relationship management, or CRM solutions are many things to many businesses. However at its core it is your corporate memory and the archaeological record of your interactions to fully realise and map the true value of your clients as company assets beyond numeric transactions.
This trail of information becomes a real asset in itself. With a strong CRM culture, the business becomes the owner of the wisdom and knowledge built between your clients rather than just the people who represent you or the orders they place.
A quality CRM delivers one solution for your whole business – from marketing to sales and customer service, in fact everyone across your business including finance and operations has a huge part to play in providing an excellent customer experience.
But it is far more than a system. It’s a philosophy that helps you transform the way you do business.
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Here is what our clients say
The FullCRM team were fantastic. The scale of implementation within our organisation was substantial and was always going to be disruptive, however, FullCRM provided great support through the entire process. They helped limit/prevent issues and ensured we quickly saw the benefits of this new software. I couldn’t recommend them more!
FullCRM were an excellent partner for us. Their support and collaboration during the process delivered us the desired project outcomes. Would be pleased to recommend them to other companies integrating Salesforce into their business.
FullCRM’s involvement was crucial. They were willing to go the extra mile to make Salesforce work for our complex needs.
The team at FullCRM provided expert guidance from the outset, helping us to define what we wanted from a CRM system.
I would recommend FullCRM wholeheartedly for their business knowledge, Salesforce knowledge and project management skills. I really rate FullCRM as a partner and would use them again and recommend them to any prospective client.
Helpful advice in decision making throughout the project. Adheres to deadlines and commitment. We are very happy with the outcome and what we can now do with Salesforce.