Customer relationship management, or CRM solutions are many things to many businesses. However at its core it is your corporate memory and the archaeological record of your interactions to fully realise and map the true value of your clients as company assets beyond numeric transactions.
This trail of information becomes a real asset in itself. With a strong CRM culture, the business becomes the owner of the wisdom and knowledge built between your clients rather than just the people who represent you or the orders they place.
A quality CRM delivers one solution for your whole business – from marketing to sales and customer service, in fact everyone across your business including finance and operations has a huge part to play in providing an excellent customer experience.
But it is far more than a system. It’s a philosophy that helps you transform the way you do business.
10
FullCRM were able to understand the structure of our multi-country and multi-divisional organisation. They created a simple to use model that handles the many relationships our accounts have with each other to alert us to new opportunities.
10
FullCRM were very cooperative throughout the implementation process and adapted the setup and delivery to our needs. We have been very appreciative of their support and have since resigned them for ongoing adhoc support.
10
It was clear from their website - with a focus on change management as opposed to the right implementation process - that they had the right fit for us. In fact, I didn’t speak to any other companies once I’d met with FullCRM.
Leveraging the Salesforce® platform, FullCRM delivers innovative end-to-end CRM solutions that will transform your business and provide you with the insight you need to understand and delight your customers.
Our team of dedicated and passionate Salesforce® specialists apply best practice CRM processes and specialist technical expertise to consistently deliver outstanding results.
How can CRM transform your business?
Start a conversation and we’ll get in touch…
+61 2 8057 8250 hello@fullcrm.com
Suite 5.06 / 55 Miller St, Pyrmont NSW 2009
How can CRM transform your business?
Start a conversation and we’ll get in touch…
