Deliver Organised, Efficient Service with monday Service
One Platform. Endless Possibilities.
monday service is your all-in-one platform to manage service requests, streamline communications, and deliver exceptional support experiences from a single, flexible solution.
Start your free trial today and discover how easy it is to transform your service delivery.
What You Get With
monday service
Ticketing System
Centralise all service requests with a clear, trackable ticketing process.
Customer Portal
Allow users to:
- Log new tickets
- Track and follow up on ticket progress
- Communicate easily with your service team
- Access shared knowledge articles and self-service resources
Data and Analytics
Gain real-time insights into service performance, team workloads, resolution times, and more.
AI Service Agent
Power your service delivery with AI:
- Auto-categorise and suggest ticket routing
- Smart recommendations for faster resolutions
- Automate follow-ups, notifications, and approvals
Whether you’re supporting customers, employees, or internal teams, monday service gives you the tools you need to create a faster, more consistent service experience.
Built for Every Team's Service Needs
Use monday service to manage a wide range of service workflows, including:
IT Support
Helpdesk, tech troubleshooting, equipment requests
Operations Requests
Facility maintenance, office moves, asset tracking
Customer Support
Product queries, incident resolution, account management
HR Requests
Employee onboarding, benefits inquiries, leave approvals
Legal Inquiries
Contract reviews, policy questions, compliance tickets
Procurement Requests
Purchase orders, vendor management
Marketing Requests
Campaign support, creative approvals
Finance Approvals
Expense management, invoice queries
and more…
Fast Start Packages
Get Up and Running, Faster
To help you launch quickly and confidently, FullCRM offers three FastStart packages:
Launchpad
from $7,500 + GST
Activate Your Service Team
Get the essential foundation you need to replace messy inboxes with an organised ticketing system.
What’s included:
- Ticket creation via single support email, web form, or manual entry
- Contact and Account linking
- Ticket alerts, assignments, and prioritisation
- Full communication history tracking
- Dashboard visibility of workload and open requests
- Clear escalation points when service breaches occur
Best suited for:
- Small service teams (up to 6 team members)
- External Customer Support or Internal Request Management
- Simple or no contractual SLAs
Accelerate
from $12,500 + GST
Launchpad + Advanced Capability
For teams that need smarter workflows, higher security, and better customer or employee insights.
Additional features:
- Advanced security setup
- Ticket categorisation and AI-powered sentiment analysis
- Auto-assignment and escalation rules
- Customer and employee dashboards and account flagging
- Employee or customer portal setup for self-service access
Best suited for:
- Medium to larger teams
- Service teams handling high volumes or multiple service types
- Teams managing distinct service queues or escalation
Momentum
from $15,000 + GST
Accelerate + Enterprise Enhancements
For businesses managing complex service operations across departments, customers, and partners.
Additional capabilities:
- Multiple SLA models
- Customer or internal team-specific Ticketing and SLAs
- Products, Assets, and Knowledgebase setup
- Post-ticket customer or employee surveys
- Integration with CRM, Work Management, or external systems
- Advanced security and permissions
Best suited for:
- Enterprise-grade service operations
- Companies needing integrated support across CRM, Work, and IT Systems
- Teams with complex ticket workflows and reporting needs
Not sure which Fast Start package is right for your business?
Talk to our team and we’ll help you find the best fit based on your goals and priorities.
How We Work With You
- Complete our pre-workshop information form
- Participate in interactive process workshops
- Configure the right monday.com templates
- Test ticket handling with real-world scenarios
- Train your team for ongoing success
- Launch your production environment with full support
Why Fullcrm?
- Dedicated monday.com Service Experts
- Fast, flexible deployments tailored to your processes
- Practical guidance based on real-world service delivery
- Administrator support and user office hours
- Ongoing troubleshooting and monitoring meetings
Whether you’re building an external-facing support team or an internal service desk, we help you get it right from day one.
